What should be known when returning and refunding a memory foam pillow

We have a 30-day return policy covers all memory foam pillow. For hygiene reasons, returned pillows must have tidy memory foam core and pillow cover.

Please contact our Customer Service Team at service@buymemoryfoampillow.com to initiate a return request of memory foam pillow. Please provide as much pillow information as possible including the Order #, Full Name, Address, Phone Number, the reason for the return.

Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the memory foam pillow back.

Check pillow cover and memory foam interior for damage

Ensure the pillow is fully expanded and clean

Contact service@buymemoryfoampillow.com

We may also provide you with troubleshooting steps,

as it is required to speed up the return process and assist you in avoiding any return processing fees.For pillow issues, check if the memory foam is compressed or damaged during shipping. Allow the pillow to expand fully before assessing its condition. Limited-time sale items may exclude memory foam pillow exchanges for non-quality issues.

Other instructions: Some products on limited-time sale do not support returns or exchanges for non-quality issues. Please refer to the product details page for specifics. For returns or exchanges due to non-quality issues, a warehouse handling fee may be charged to cope with the current USPS overload caused by the UPS strike.

Once approved, ship your memory foam pillow back. Damaged memory foam structure or compressed pillows that fail to expand properly are considered quality issues that meet the replacement conditions.

Pro Tip: Preserve your memory foam pillow's warranty by:

  • Keeping the pillow in its protective cover
  • Regularly cleaning or spot-treating the surface
  • Avoiding excessive compression or folding your memory foam